Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1 to 3 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Delivery Times
We offer several shipping options depending on your location and preferences:
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France (mainland): Colissimo / Tracked Letter – delivery in 2 to 5 business days
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Europe: Chronopost / International Tracked Letter – delivery in 5 to 10 business days
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Other destinations: International tracked shipping – estimated delivery in 7 to 15 business days
Delivery times are estimated and may vary depending on the carrier and season (e.g., holiday periods).
Shipping Costs
Shipping fees are automatically calculated at checkout based on weight and destination. Free shipping may occasionally apply for orders above a certain amount, as advertised on the website.
Delays or Lost Packages
We do our best to ensure your order arrives on time.
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In case of delays, you will be notified by email.
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If your package is lost or damaged, please contact us within 7 days of the estimated delivery date so we can provide a solution (replacement or refund, as appropriate).
Order Tracking
Once your order has been shipped, you will receive a tracking number by email to follow your package in real time.
Delivery Address
Please double-check your address when placing your order. We cannot be held responsible for errors or incomplete addresses provided by the customer.
Questions
For any questions about shipping or delivery, please contact us at contact@lamonitastudio.fr, and we will respond as quickly as possible.